222bet's Privacy Policy

222bet (referred to hereinafter as "we", "our", or "the platform") operates an online gaming and betting platform for Bangladeshi users. When you visit the 222bet website, create an account, or use any of our services, you agree to the terms of this privacy policy.

This policy explains what information we collect, why we collect it, how it is used, and what steps we take to protect your information. This policy is consistent with our Terms and Conditions and should be read together with them.

This privacy policy applies to all services, mobile applications, and related digital channels of the 222bet platform. It does not apply to third-party websites or services.

222bet collects different types of information at various stages. This information falls into two main categories — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When registering an account, completing identity verification, or using support services, you provide the following information directly:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Bank account details or mobile financial service information (bKash, Nagad, Rocket, Upay)
• Residential address
• Occupation and source of income (where required)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and usage patterns
• Login and logout times and locations
• Betting and gaming history
• Deposit and withdrawal transaction records

2.3 Information Received from Third Parties

Where required for identity verification or fraud prevention, we may also collect information from third-party verification services, such as identity confirmation from banks or mobile financial service providers.

222bet uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Information is used to create your account, verify your identity, ensure login security, and manage your balance and transactions. Financial information is required to process deposits and withdrawals.

3.2 Security and Fraud Prevention

We analyse transaction and behavioural data to detect and prevent unauthorised access, money laundering, and fraudulent activity. This analysis is essential for protecting accounts.

3.3 Customer Support

Contact information and issue history are used to improve the quality of support provided via 24/7 live chat and email, and to resolve your issues more quickly.

3.4 Responsible Gaming

In line with our Responsible Gaming Policy, we monitor gaming behaviour so that any user at risk of excessive play can be assisted in a timely manner.

3.5 Relevant Communications

Applicable bonus offers, new game updates, or necessary account notifications are sent based on your preferences and gaming behaviour. You may opt out of such communications at any time.

The 222bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of our service.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, complete security checks, and process payments. Without them, the platform will not function properly.

4.2 Analytics Cookies

We use analytics cookies to evaluate website performance and improve the user experience. This data is processed in aggregate and no individual is identified separately.

4.3 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences.

You can control cookies by changing your browser settings, though disabling certain essential cookies may limit the functionality of the site.

222bet does not, as a matter of policy, sell, rent, or unnecessarily transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant financial institutions to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete transactions.

5.2 Game Providers

Game providers such as Evolution, Pragmatic Play, JILI, and PG Soft operate their own gaming environments. Limited data may be transmitted to their servers during game sessions, but they are required to comply with our privacy standards.

5.3 Legal Obligations

We may be required to provide information in response to a lawful request from a government or judicial authority under applicable laws of Bangladesh. In such cases, we provide only the information legally required.

5.4 Security Services

Limited technical data may be shared with specialist third-party services for fraud detection and cybersecurity purposes. These service providers operate under strict confidentiality agreements.

222bet uses industry-standard technologies and methods to protect user information. Our security framework includes:

• SSL (Secure Socket Layer) encryption — all data transmitted between the website and servers is encrypted
• AES-256 encryption for stored data
• Two-Factor Authentication
• Automated unusual activity detection
• Regular security audits and server reviews
• Strict data access controls for staff

However, no digital system is completely secure. We ask that you do not share your account password with anyone, use a strong password, and sign out of your account after logging in on an unfamiliar device.

222bet retains your information only for as long as necessary. Retention periods depend on the type of information and the purpose for which it was collected:

• Active account information: for as long as the account remains active
• Financial transaction records: for a specified period after account closure to meet legal requirements
• Identity verification documents: for the applicable period after account closure
• Customer support conversations: for a limited period after the issue is resolved

After a request to close an account, we delete or securely store information as soon as reasonably possible — however, certain information may need to be retained for a set period due to legal obligations.

As a user of the 222bet platform, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within the applicable timeframe.

8.2 Right to Rectification

If your profile contains any incorrect or outdated information, you may request that it be corrected. This can be done through account settings or by contacting customer support.

8.3 Right to Erasure

You may request the deletion of information that falls outside of legal obligations. This request can be made when closing your account.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. Essential account notifications will, however, continue to be sent.

8.5 Right to Data Portability

You may request an export of your account information in a standard format.

To exercise any of the above rights, please contact customer support. Our team is available 24/7 to assist in both Bengali and English.

All 222bet services are strictly for persons aged 21 or above. We do not knowingly collect or process information from any minor.

Age verification is mandatory at the time of account registration. If any user provides false information about their age, their account will be closed immediately and any information collected will be securely deleted.

If a parent or legal guardian believes that a minor has registered an account on our platform without their permission, please contact us immediately. We will act promptly.

222bet may update this privacy policy from time to time to keep pace with changes in technology, law, or business processes.

For any significant changes, we will send advance notice to your registered email or account inbox. For minor changes, the policy may be updated without notice, and the "Last updated" date at the top of the page will change accordingly.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

To learn more about us and read about 222bet's mission and values, visit our About Us page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through any of the following channels:

• Live Chat: Chat with us directly 24/7 from any page on the website
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week. For any privacy-related requests, we will respond as quickly as possible.

For answers to more general questions, visit our FAQ page — it contains answers to many questions about accounts, payments, and security.